Return Policy

Cariszone.com Standard Return and Refund Policy

You can initiate a return for most new and unopened items within 5 days of delivery for a full refund. You must return items in new or unused condition with ALL original packaging and materials included with the shipment. Please note that the delivery fee is a non-refundable charge. If the return is a result of, our error or a defective product, we will refund the full cost of the item, inclusive of the delivery charges for that particular Item, within a specified period of time designated by our warranty agreement. If the product is defective upon opening the original packaging, a replacement of the product will be given with no additional delivery fee. It is important to note that refunds on Orders will only be appliacble for defective and damaged products received, Cariszone.com will not be able to provide refunds on unrelated defects. Returns must be initiated within your warranty perriod.

Cariszone.com warranty for most electronic items: Cariszone.com will provide 30 days replacement warranty for electronic items purchased through the website for manufacturers’ defects only; this is without physical damage, software alteration and unbroken manufacturer’s seal, and warranty excludes maltreatment; our sales department will do a thorough inspection upon receipt. Thereafter, if there are any defects to the item after the one month has expired, the Manufacturer’s Warranty will be in effect. To receive the Manufacturer’s warranty, the item will need to be returned to the original manufacturer, all cost in returning the product to the manufacturer will be covered by the customer. Conversely, if the Customer prefers Cariszone to rectify the issue with the product, the cost for replacement parts and repairing the product will be the sole responsibility of the Customers’. All warranty issues must be initiated within the stipulated warranty period, which is effective date of delivery for 30 days.

What can be returned?
Are there any restrictions on returns?
When do items need to be returned by?
How to return items, & what documentation they need?
Are there any Return Fees?
Are exchanges allowed?
Returning Items You Didn't Order
Refunds
How Refunds are Issued

What can be returned or refunded?

Refunds on Orders will only be appliacble for defective and damaged products received, Cariszone.com will not be able to provide refunds on unrelated defects. Returns for these under mentioned are ONLY allowed, if the original packaging and or manufacturer’s seals are unbroken. A restocking fee of 15% will be applied for certain items, and where applicable a pick-up and or delivery fee will be charged.

1. Books
2. Movies, Music & Games 
3. Computer & Accessories
4. Electronics
5. Home and Garden
6. Grocery, Health & Beauty
7. Apparel (limited), Shoes & Jewelry
8. Sports and Outdoors
9. Tools, Auto and Industrial

 Please note: the return policy is not solely subjected to the above categories.

Are there any restrictions on returns?

Some restrictions are applied for returns. Cariszone.com does not accept returns and or refunds for the following items:

1. An exchange will only be allowed if the product has intact the orginal packaging and manufacturers seal or tags.
2. Items that are classified as hazardous materials or use flammable liquids or gases
3. Any product missing the serial number or UPC
4. Downloadable software products
5. Gift cards
6. Prepaid cellular phone cards
7. Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, PSN Cards etc.)
8. Items purchased from sellers other than Cariszone.com
9. Some Jewelry orders; Fine Jewelry and watches that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. All Fine Jewelry and watches must be returned in new, unworn condition, and will undergo quality checks. All certificates of authenticity, grading, and appraisal must be returned with your merchandise. A 15% restocking fee will be applied to any items missing their original documentation.
10. Some Beauty Health & Personal Care items
11. Grocery products cannot be returned; however, Cariszone.com will issue a full refund for damaged/defective products sold by Cariszone.com
12. Products will not be accepted where warranty for products has expired
13. Carizone.com reserves all rights to provide warranty for requested electronic items if deems appropriate. There will be no refunds or returns on requested items for unrelated defects.

When do items need to be returned by?

Cariszone.com accepts eligible returns within 3 days of customer receiving order.

How to return items, & what documentation they need?

You can initiate a return by sending an email to Cariszone.com returns center within 3 days, where a ‘Return Product’ (RP) form will be provided. The RP form is basically information describing the product purchased and details of the order placed. The customer will then complete the RP form and return it to Cariszone.com via email. Cariszone.com will then Issue to the customer, a RP number, in which the customer then uses to label the item packaging. After which, Cariszone.com will collect. All original packaging, accesories and tags must be returned with the item. Refunds on Orders will only be appliacble for defective and damaged products received, Cariszone.com will not be able to provide refunds on unrelated defects.

Are there any Return Fees?

Yes, there is a return fee: the return fee will be ten percent (10%) of the original cost of the item. If the return is a result of, our error or a defective product, we will refund the full cost of the item, inclusive of delivery charged for that particular item. Cariszone.com has the right to charge return fees at our discretion. A restocking fee of 10% will applied to all exchanges and a delivery/pickup fee (dependent on your area ranging from TT$30.00 or more) will be applicable for all exchanges, where it does not involve manufacturers defects or due to any blunders by Cariszone.com.

Are exchanges allowed?

If you received a faulty item and need to exchange it for the same item, you can do this by sending an electronic mail (e-mail) to returns@cariszone.com to request a replacement within a maximum of three (3) days. Please note that it takes us 3 to 5 business days to process returns. Limitation to returns and exchanges: we will only accept returns or exchanges if the product in is the orginal packaging and the tags and seals of the manufacturer are still attached to the item. We will not accept returns and exchanges on products used and or consumed such as apparel shoes and jewelry; and grocery health and beauty products, gift cards, electronic codes (for example itunes, xbox, Playstaion Network...etc) and on non-defective electronics. Exchanges will only applicable for defective products within the warranty period only if manufactuers seal and tags remain intact. There will be a delivery fee for all exchanges. if a defective claim is made after the warranty has expired, cariszone.com reserves all right to deny claims made after the warranty expires. Warranty is effective from upon date of delivery within period of 30 days.

Returning Items You Didn't Order

If you received an extra item in a delivery, or items were delivered to you (or to your home) that you didn't order, please let us know at your earliest convenience, you can e-mail us and let us know:

1. The item(s) you incorrectly received,
2. Your name,
3. Your mailing address,
4. The order number.
    

Refunds

Cariszone will provide refunds only if we are liable for any errors, with orders and for maufacturers defects where the warranty period is  in effect. Refunds will not be issued for errors made on the Customer behalf, where an incorrect item, size or color was selected at checkout or delivery preference was changed after an order was placed.

If an order was created in error or your preference has changed for the color or size of the item/s or delivery preference was changed, Cariszone.com will not issue a refund to your credit card, instead a certificate will be issued to you for the value. The Certificate will not have a expiry date and can be used only on Cariszone.com, in addition it cannot be exchanged for cash or transferred.

How Refunds are Issued